A lot of users who begin using their very first hosting account, or switch companies, frequently have questions in regard to how certain tasks are done or bump into difficulties when setting up various things, including e-mails, site settings, and so on. That is why, lots of companies have compiled documentation with the most standard questions and problems in order to help their customers receive info quickly and easily. Consequently, the help desk support team can dedicate more time to real issues that given customers may be experiencing, since the solution for the minor things will be available online and clients can easily handle them without having to contact the tech support team. Having detailed documentation is really important, particularly for new customers with no prior experience whatsoever, since the hosting service entails a vast amount of features and lots of people can get bewildered about what action to take. A good knowledge base can both help you carry out the procedures that you want and get to know how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you purchase a cloud web hosting account from our company, you will acquire access to our detailed online help documentation where you will see info on more or less everything related to our hosting solutions. The topics cover anything from how to create an email account on your cellular phone, to how to do various things using an .htaccess config file. The articles themselves are written in a simple-to-understand way and feature elaborate guides on how to accomplish a specific operation inside your Hepsia hosting Control Panel. You can also find information that’s not related directly to Hepsia, for example one that concerns web apps on your PC. The entire collection of articles will be located in the Control Panel’s Help section, but the ones that are related to a particular Control Panel section can be accessed on the spot. Since we have covered as many topics as possible, you’ll be able to acquaint yourself with pretty much everything associated with your account.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated packages feature exhaustive online help documentation where you will find information on all the features that our custom-built Hepsia hosting Control Panel offers, together with solutions to different questions and obstacles that you could run into. All configuration manuals contain in-depth explanations, which implies that you won’t have to worry about missing something in case you’re planning to export a MySQL database, for example. The troubleshooting articles encompass a range of viable causes of given issues and the solution for each and every one of them, so if you are unable to send emails although you have the correct SMTP settings, for instance, you can swiftly discover what the reason may be and recover the issue with several clicks of the mouse in your email client. As Hepsia offers quite a lot of features, you will be able to find relevant articles in each single section. If you desire to browse all help articles, you can use the Help menu, which is located in the top right corner of the page.