A ticketing system is the most common communication channel that hosting providers offer to their customers. It’s most often part of the billing account and is the most effective way to fix an issue that requires some time to examine or that has to be forwarded to a sysadmin. Thus, all responses contributed by either side will be kept in one location in case somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you will need to sign in and out of no less than 2 accounts in order to accomplish a given operation or to touch base with the company’s client care team. If you wish to administer a couple of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Additionally, it could take a substantial period of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting packages come with an integrated trouble ticket system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia allows you to manage everything related to the web hosting service itself in the very same place – payments, web files, emails, support tickets, etc., avoiding the need to sign in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without needing to sign out of your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a variety of informational articles, which will give you more information and which may help you solve any specific issue even before you post a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was created with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or chance upon an obstacle, you can contact our client service team instantly without the need to sign in to an entirely different admin dashboard. You can browse your website files or check a variety of settings within your account while posting a new ticket or reading the response to an older one. In case you have a huge number of tickets and you wish to track down a particular one, you can take advantage of the clever search functionality, which is available in the Help section. We guarantee that you will get an answer in no more than 1 hour regardless of the nature of your inquiry or problem.