One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to receive a response to an e-mail or a customer support ticket. Regardless of when you touch base with us, we’ll help you within less than 1 hour with any sales and technical queries you might have. As a matter of fact, our actual reaction time rarely exceeds 20 to 30 minutes. Since we’re working 24/7/365, you will always obtain support in a timely manner and we know precisely how critical that is in the Internet era. As soon as you contact us, we will answer your queries. In case you face any technical obstacle, we’ll resolve it on your behalf, or we’ll supply you with all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff reps are available at all times and they’ll reply to any trouble ticket that you post from your web hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry connected to your semi-dedicated server or you confront an obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we will be there to help you out, as we are available 7 days a week to deal with any billing, general or technical issue. If you contact us about anything that is within our power, we’ll resolve it before we reply to you, which means that you won’t have to wait for hours or even days while the problem lasts. In case there’s something that you need to do on your end, we will supply you with the needed details – what workable solutions to try, what actions to take, etc.