Although this is not the keyaspect for you to recognize a trustworthy cloud web hosting company from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to get in touch with someone every time you need help. The telephone support for website hosting services may range from general to dedicated, which means that the issues which can be resolved through a call vary depending on the specific company. In most cases, these issues are simpler and include billing or 1st level tech issues as more difficult issues usually need a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nonetheless, having the option to call your service provider will save you considerable time and efforts for the multitude of small things that may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Web Hosting

We know that the option to talk to a live agent is very important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you will be able to contact us on the phone for 14 hours every day. If you consider getting one of our Linux cloud web hosting packages, for instance, you will be able to phone us and find more about our solutions before placing your order to make sure that we meet all system requirements for your sites. After the order, you will be able to contact us about all of the sales and billing difficulties you may experience, or get any kind of general or basic tech info you need. We have aimed to find the balance between phone and ticket support, so for solely technical issues you have to use the ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours a day as part of the support services for each and every semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you may have to open a ticket in case you come across such an issue, still for all general, billing or small-scale technical issues you can always phone us and we'll help you immediately to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you're able to find out whether you can host your sites on our high-tech cloud platform or you will be able to receive any other general info about our semi-dedicated services. We have local numbers in the United States of America, the UK and Australia along with a worldwide number, therefore you are able to call the one that is nearer to your region.