Phone Support in Cloud Web Hosting
We know that the option to talk to a live agent is very important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you will be able to contact us on the phone for 14 hours every day. If you consider getting one of our Linux cloud web hosting packages, for instance, you will be able to phone us and find more about our solutions before placing your order to make sure that we meet all system requirements for your sites. After the order, you will be able to contact us about all of the sales and billing difficulties you may experience, or get any kind of general or basic tech info you need. We have aimed to find the balance between phone and ticket support, so for solely technical issues you have to use the ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours a day as part of the support services for each and every semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you may have to open a ticket in case you come across such an issue, still for all general, billing or small-scale technical issues you can always phone us and we'll help you immediately to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you're able to find out whether you can host your sites on our high-tech cloud platform or you will be able to receive any other general info about our semi-dedicated services. We have local numbers in the United States of America, the UK and Australia along with a worldwide number, therefore you are able to call the one that is nearer to your region.