24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an email message. In case you do have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You'll be able to pick the best way to contact us depending on where you are or what kind of device you're using. We're able to help you for more or less any webhosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated packages that we supply feature 24/7 customer and tech support, so whatever the problem you experience, you will be able to get in touch with us and we'll help you right away. The guaranteed reply time for every e-mail or trouble ticket that you open from your Hepsia web hosting Control Panel is 1 hour; the actual reply time rarely exceeds twenty minutes. Furthermore, we provide phone support with several local numbers globally and a live chat, which means that you'll be able to contact us and receive additional information about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or a difficulty you may have - payment methods, plan specs, e-mail configuration, website hosting account settings, etc. If you employ our services, you will not ever have an issue where you have to wait for a day or two to get an issue solved like you will need to do with many other service providers.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent issues and questions regarding the pre-installed software your server is equipped with. In case you haven't acquired your virtual private server package yet, you'll be able to learn much more about our services by giving us a call or by using the live chat service. For more tech issues, you'll be able to send an e-mail or open a ticket through your billing Control Panel and you'll receive support within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time normally doesn't exceed thirty minutes. If you'd like to have assistance with third-party software, you will be able to use the Managed Services upgrade which you can add to every single VPS plan and our admins will assist you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive quick support in general, let alone if you operate an entire server, so each and every dedicated server that we provide features 24/7 support with 1-hour response time warranty regardless of the situation. This service is 100 % free for all the issues with your server or the software that was installed from our admins during the setup, which means that you're able to get in touch with us as many times as you need, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail message, and the actual reply time for both rarely surpasses 30 mins because we have admins available twenty-four-seven. If you want general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may employ our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.