A 99.9% Server Uptime
We have set up our cloud web hosting system using reliable hardware and strongly tweaked software. Our sysadmins have installed a customized version of SELinux on all our physical machines in order to guarantee maximum safety and stability. We have installed several distributed denial–of–service prevention appliances along with very powerful firewall programs to make sure our internal network is impenetrable and safe.
All Linux cloud web hosting packages packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on first–rate hardware manufactured by Juniper. Besides, on each router, we have placed a firewall with an intricate set of rules in order to sift all dubious requests.
Therefore, in all our data center facilities – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to lessen all potential risks with our cloud hosting packages and while our company offers top–quality support, there are occasions when the customer is just not pleased with what we have to offer. Or he needs to switch to a more powerful hosting solution, like a virtual private server or even a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not pleased, you will receive a full refund.
24/7 Technical Support
We’ve punctiliously hand–picked each individual member of our 24x7 support department to make certain that we can provide the best tech support service that you can get. Each of our technicians has lots of years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are available to you 24/7 – you will be able to contact them whenever you want and they’ll respond back to you as fast as possible.
Their average support ticket response time is under 20 minutes, while with other hosting suppliers you need to wait around for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in less than 60 minutes.