Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering high quality support in good time is our top priority, so we support each Linux cloud web hosting packages plan with a 1–hour ticket response guarantee. At the time you submit a ticket or drop an email, our customer help support team will do their best to deliver the most adequate remedy for your issue and to supply you with assistance quickly.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time necessary. Our staff of employees will be on the web for you 24x7x365 to reply to all your requests and to solve any problem you will probably have. You are able to open a help and support ticket from the Serve Direct Online Control Panel or drop an e–mail message whenever. Also, on working days, you can give us a call or make use of the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel has a huge knowledge base which is included in all parts. In each part, you’ll find a Help control key which will load for you a variety of step–by–step guides on how to apply a certain option or carry out a certain action. Moreover, we have produced mini seminar online videos so that you could get a better idea of the Control Panel’s interface.