Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • All your assistance requests will be dealt with in maximum 60 min after the support ticket or e–mail was submitted. If your case needs further assistance from a sysadmin, we’ll forward the support ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be needed for finding the optimal solution. And if you make use of our Admin Services package, any of the server administration tasks included there will be carried out whenever you wish.

  • Top quality support service

  • A Top–Class Tech Support Service

  • Our customer support team will be online for you round–the–clock should you require help while working with our Online Control Panel or with any of the apps that we install on your behalf on the server. Furthermore if you need assistance tackling all the day–to–day admin tasks on your dedicated web hosting server, you can take a glance at the Admin Services package, that includes backup hard disk drive storage space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package comes with our cost–free Online Control Panel, which sports an exhaustive knowledge base and a set of how–to video tutorials. Whenever you need help working with the Online Control Panel, just click on the Videos or Help buttons situated in the upper right corner.