Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help section incorporated into Serve Direct’s Online Control Panel features a collection of help articles and commonly asked questions. Aimed toward resolving any common issue that you might face, they are compiled by our support team of capable technicians.

  • Top quality support service

  • Tutorial Videos

  • If you want to watch how an action is achieved or how a problem is taken care of, instead of just reading about it, have a look at our compilation of instructional video tutorials. They address various different topics and will help you swiftly learn how to work with the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 support service and feature a 1–hour ticket response guarantee. Our qualified customer service technicians will be available to you night and day and will sort out any problem that you could possibly stumble upon within maximum 1 hour after the tech support ticket submission. In the majority of cases, a response will be given to you within twenty minutes.