A one hour Ticket Response Warranty
Each ticket that you send to the customer support staff will be responded to in up to 60 mins. The popular requests will be replied to asap. Yet, if the service question you have sent requires help from an experienced administrator, we will address the ticket to him and will let you know about the delay.
Expert Tech Help And Support Service
We are on line for you 7 days a week to deliver help and tech support and to aid you with any difficulty that you could possibly come across while you are monitoring your virtual server. We can easily assist you with all pre–configured programs, like your OS, server admin panel (based on the VPS type) and the Online Control Panel designed solely by our developers.
An Educational Help Zone
A comprehensive and regularly updated knowledge base is included in our in–house built Online Control Panel. It gives you quick tips about how to perform all the essential site administration jobs. The Help section includes descriptive how to content articles and step by step video tutorials. You can reach the Help section by hitting the Help or Video buttons in the upper right side of each Control Panel section.